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Sameer Patel: four elements of a holistic digital transformation framework

Recently I was following a few events where the core theme was digital transformation. One of them had SAP’s Sameer Patel as a speaker. I noticed this tweet with a picture of Sameer and a quote from...

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Digital transformation: optimizing for the last mile of customer experience

What is the most important moment of truth shaping customer perception in a customer-facing operation or process? Is it when customers first get in touch with your business? Is it in the last mile of...

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The role and challenges of business process automation and digitization

In 2014 I was at the CeBIT tradeshow in Germany and stopped by the Social Business Arena where SAP’s Sameer Patel was about to give a presentation. When introducing Sameer and the topic he would cover,...

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Sameer Patel: four elements of a holistic digital transformation framework

Recently I was following a few events where the core theme was digital transformation. One of them had SAP’s Sameer Patel as a speaker. I noticed this tweet with a picture of Sameer and a quote from...

View Article

Digital transformation: optimizing for the last mile of customer experience

What is the most important moment of truth shaping customer perception in a customer-facing operation or process? Is it when customers first get in touch with your business? Is it in the last mile of...

View Article


The role and challenges of business process automation and digitization

In 2014 I was at the CeBIT tradeshow in Germany and stopped by the Social Business Arena where SAP’s Sameer Patel was about to give a presentation. When introducing Sameer and the topic he would cover,...

View Article

Hannover Messe 2018: integrated industry – connect and collaborate analyzed

The next stage of Industry 4.0 is here according to the organizers of Hannover Messe 2018. After many editions of the annual trade fair under the ‘Integrated Industry’ flag, in 2018 it’s all about...

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